Sports Direct Επιστροφή

[bill1312]

Γεια σας! Έκανα μια παραγγελία από sd πριν λίγες μέρες και έλαβα ένα προϊόν το οποίο δεν είχα παραγγείλει. Πως γίνεται να το επιστρέψω και να πάρω τα λεφτά μου πίσω ή έστω να το αλλάξω με ένα άλλο προϊόν. Ποια διαδικασία πρέπει να ακολουθήσω?

[theopan]

Υπάρχει ήδη θέμα εδώ για το sportsdirect: http://www.insomnia.gr/topic/466957-to-topic-του-sportsdirectcom/

Μια στοιχειώδης αναζήτηση δεν βλάπτει...

Το οποίο το είδες μάλιστα και έχεις ποστάρει προγενέστερα από όσο διαπίστωσα μόλις τώρα και θεώρησες καλό να ανοίξεις κι άλλο...

[bill1312]

Είχα ρωτήσει πριν 3 ημέρες στο topic που αναφέρεις και δεν πήρα καμία απάντηση.

[NikosKallithea]

Πας στο help του καταστηματος και γραφεις  "Can I return an item"

 

 

 

QUESTION - Can I return an item?

ANSWER

We do our best to ensure all of our customers enjoy a happy shopping experience with SportsDirect.com Greece however occasionally you may need to return an item.

In store purchases

Please return your purchases to either the store you purchased from or your local store.

Online purchases

To return an item(s) firstly print the Returns Form, complete it and return it with your invoice and goods to:

Customer Returns,
Wareshop2 Limited,
Unit A,
Brook Park East,
Shirebrook.
NG20 8RY.

We would recommend that you return your items via registered post. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.

Personalised Items are non-returnable. Some goods are non-returnable for hygiene reasons. Please note that this does not affect your statutory rights.

If a full refund including the original delivery costs is required, we need to be informed fourteen (14) days after the receipt of the order. The order must be then returned to us within fourteen (14) days after we have been informed of the cancellation, however you will be responsible for the cost of returns the goods to us. If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.

The returned goods do not need to be in their original packaging however they need to be in a sellable condition. Return postage is at your own cost and risk.

You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.

Our returns policy does not affect your statutory rights.

If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.

If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. If we cannot refund via the original payment then a cheque will be raised to the address on the order (except in the case of a full or part purchase of goods using a Gift Card, as detailed below).

If any product purchased with a Gift Card is subsequently exchanged for a product of a lower price, any money owing will only be issued as a Gift Card. If your purchase was partially paid for on Gift Card and a refund is payable to you, your Gift Card will be refunded up to the card’s original value, any outstanding balance owed after this will be refunded via the other payment method originally used for your purchase. If you no longer have the Gift Card used to purchase the returned good(s), we will issue you with a new Gift Card to the value payable to you up to the amount of the card’s original value.

 

Other related Answers

• Refunds
• Faulty Products
• Cancelled/Failed Orders
• Unable to Exchange
• Cancelled Order Charged
• Two Charges for Order

http://gr.sportsdirect.com/customerservices/completedorders/returnsandexchanges

[bill1312]

Πήγα στο help QnA δεν υπάρχει κάπου.

Άκυρο το βρήκα. Το θέμα είναι με τι θα το στείλω πίσω και πόσο θα χρεωθώ (αν χρεωθώ) από τι στιγμή που είναι δικό τους λάθος. Και πως θα επιστραφούν τα χρήματα.

[theopan]

Συνεχίζετε... Υπάρχει ήδη θέμα για το sportsdirect ξαναλέω! Και σου απάντησα ήδη και σε αυτή την απορία σου εκεί!