μολις μου απαντησαν απο το gearbest: απ οτι καταλαβα για να μου το ξαναστείλουν πρεπει να ξαναπληρωσω 90 δολαρια? και για refund μου δινουν ψιχουλα δεν πανε καλα.. τι μπορω να κανω σε αυτην την περιπτωση..?
We apologize with this delay and sincerely regret to hear that you have not received your order.
After reviewing your order in detail, we have found that you haven't purchased any insurance during the check-out. Please understand that in such case we can only compensate you partially.
The shipping company is actually responsible for this loss which is sadly beyond our control.
Please review in detail our shipping and insurance policy in our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
However, as you are a valuable customer, we are willing to help you the best way we possibly can.
Here are the best solutions we can offer you in this situation:
1) Resend the item upon repaying 50% of the order value.
In this case we will send you an invoice to submit the payment of 90USD via PayPal.
Please confirm your shipping address again in this format:
2) Partial refund to your Wallet as store credit.
We can refund 30USD as a gesture of good will to your Wallet and exceptionally reward you with extra points (You will receive 2 points for every 1 USD. For example 3 USD will gain you 6 points).
You can use both your Wallet and points to purchase your future products.
We will refund you within 1 working day.
Learn more about wallet benefits : http://www.gearbest.com/m-article.htm?id=111
Learn more about points benefits : http://www.gearbest.com/about/about-points.html
3) Partial refund to your original payment account.
In this case, we can refund 25USD to your original payment account.
Kindly let us know your decision.
Once again we apologize for any inconvenience caused.